Shipping policy

Where we ship

FRATE currently ships within the United States only, including Alaska, Hawaii and US territories. We don't ship internationally yet.

Rates and delivery times

Standard shipping is a flat $7.95 per order, regardless of how many pairs you buy.

Orders typically arrive within 3–5 business days of shipping. Business days are Monday through Friday, excluding US public holidays.

Processing time

Orders are usually picked and packed within 1–2 business days of being placed. You'll get a confirmation email when you order, and a second email with tracking as soon as your package leaves the warehouse.

Pre-orders

If you ordered while we were taking pre-orders, your order ships by September 30, 2026. Your card is charged at the time you place the order, which is what reserves your size.

If we can't ship by that date, we'll email you with a revised date and the option to cancel for a full refund. You can also cancel a pre-order at any time before it ships by emailing info@wearfrate.com.

Tracking

Tracking is emailed automatically once your order ships. If it hasn't arrived within 10 business days of that email, get in touch and we'll sort it out.

Incorrect addresses

Please double-check your shipping address at checkout. We can usually update an address before an order ships if you email us quickly, but once a package is in transit we can't reroute it. Packages returned to us as undeliverable will be refunded for the product cost, less shipping.

Lost or damaged packages

If your order is marked delivered but you can't find it, check with your household and neighbors first, then give it 48 hours — carriers occasionally scan early. If it still hasn't turned up, email us and we'll make it right.

If your order arrives damaged, send us a photo and we'll replace it.

Questions

Email info@wearfrate.com and we'll get back to you.